Frequently asked questions
🛒 Orders & Payments
How do I place an order?
How do I place an order?
Simply choose your product, add it to cart, and complete checkout. Once your order is placed, you’ll receive an order confirmation email.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express) and other secure payment methods available at checkout.
All payments are processed securely.
Can I cancel or change my order?
Can I cancel or change my order?
If your order has not been processed yet, please contact us as soon as possible at quangseven6688@gmail.com.
Once an order has been shipped, we are unable to make changes or cancellations.
🚚 Shipping & Delivery
Where do you ship from?
Where do you ship from?
We work with global fulfillment partners, to ship products from international warehouses closer to your location whenever possible.
How long does shipping take?
How long does shipping take?
Estimated delivery times:
United States & Europe: 7–15 business days
Other regions: 10–20 business days
Please note that shipping times may vary due to customs or carrier delays.
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number via email. Tracking updates may take 2–5 business days to appear.
Do I need to pay customs or import fees?
Do I need to pay customs or import fees?
Customs duties or import taxes may apply depending on your country’s regulations. These fees are the customer’s responsibility.
🔁 Returns & Refunds
What is your return policy?
What is your return policy?
We offer a 30-day return policy from the date you receive your item.
To be eligible for a return:
The item must be unused and in original packaging
Proof of purchase is required
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos. We will arrange a replacement or refund at no additional cost.
When will I receive my refund?
When will I receive my refund?
Once your return is approved and received, refunds are processed within 5–10 business days to your original payment method.
🧠 Products & Usage
Are your products really AI-powered?
Are your products really AI-powered?
Our products use smart algorithms, noise reduction, or intelligent processing designed to improve productivity, focus, and work efficiency. Specific features vary by product and are detailed on each product page.
Are these products easy to use?
Are these products easy to use?
Yes. All WegotechAI products are designed for everyday professionals. Most devices work with one-button operation and require no technical expertise.
Do your products work with Windows and macOS?
Do your products work with Windows and macOS?
Most of our devices are compatible with Windows, macOS, and common conferencing tools such as Zoom, Google Meet, and Microsoft Teams. Please check the product description for detailed compatibility.
🔐 Security & Privacy
Is my payment information secure?
Is my payment information secure?
Absolutely. We do not store your payment information. All transactions are encrypted and processed through secure payment gateways.
📞 Support & Contact
How can I contact WegotechAI?
How can I contact WegotechAI?
If you have any questions or need support, feel free to contact us:
Email: quangseven6688@gmail.com
Phone: 0968331886
We aim to respond within 24–48 hours, Monday to Friday.
Do you offer customer support after purchase?
Do you offer customer support after purchase?
Yes. Customer satisfaction is important to us. If you experience any issues with your order or product, our support team is here to help.